4:16pm, Monday 3 July 2006
Bank: As part of your mortgage application, we need to verify your wife's identity.
Me: (thinks: but we've had a joint current account with you for nearly eight years!) OK, but we'd rather not send passports etc through the post.
Bank: OK, just take it into a branch and they'll make a certified copy.
Branch staff: I'm sorry, we don't make identity document copies to take away, you should have brought the entire application form in so we could have sent it with the copy.
Me: Er, it doesn't say that on the letter I was sent.
Branch staff: Oh, and we won't make a copy of your wife's passport for you anyway - she'll need to bring it in.
Me: It doesn't say that either. (thinks: bunch of muppets)